Shipping Policy for Soberdelic LLC

At Soberdelic LLC, we prioritize our customers' satisfaction in every facet of our service. Our commitment to transparency and promptness extends strongly into our shipping operations. Given our collaboration with Printful for our dropshipping services, our shipping methods and timelines reflect their procedures. Here’s what our esteemed customers can anticipate:

 

1. Processing Time

• Every product from Soberdelic LLC is crafted upon order. Post your order placement, Printful usually requires an average of 2–7 days for apparel items (like t-shirts, leggings, etc.) and 2–5 days for non-apparel merchandise (like posters, mugs, etc.) for production.

• Upon completion of the manufacturing process, the merchandise is dispatched to the designated address.

 

2. Shipping Methods and Estimated Delivery Time

• Standard Shipping: Domestic US orders generally take about 3–4 business days. For international shipments, the timeline can range from 10–20 business days based on the destination.

• Express Shipping: This expedited service is available for specific products and regions and usually takes 1–3 business days for US deliveries.

Kindly note: These are approximate shipping durations. Real-time delivery might occasionally differ due to unexpected situations like postal hold-ups, which are outside our purview.

 

3. Shipping Rates

The shipping cost is determined by the order's weight, the final destination, and the chosen shipping technique. Before finalizing your purchase at checkout, you can preview the projected shipping expense.

 

4. International Shipping

• Soberdelic LLC proudly caters to an international clientele across selected countries. We recommend verifying our list of serviced countries during the checkout process.

• For orders shipped outside the U.S., customs duties, taxes, and associated charges are not included in the product’s price or the shipping cost. These additional expenses are borne by the buyer. We suggest consulting with your nation's customs authority to ascertain these supplementary costs.

 

5. Order Tracking

Once your package is en route, Soberdelic LLC will promptly send an email containing a tracking number, empowering you to monitor your shipment's journey.

 

6. Damages or Concerns

Should your order reach you in a damaged state, incorrect, or if you identify any discrepancies, please notify our customer service team within 14 days of receipt. Ensure you attach photographs of the product’s condition for a swifter resolution.

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7. Modifications and Cancellations

Due to our dedication to swift order processing, we can only entertain order modifications or cancellations within a short window. If you have any changes or wish to cancel, please get in touch with us immediately.

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8. Returns and Refunds

Return Policy for Soberdelic LLC

At Soberdelic LLC, customer satisfaction remains at the heart of our operations. Understanding the need for a flexible return policy, we've ensured our process is clear and straightforward. Here's how our return policy functions, aligning with our dropshipping collaboration with Printful:

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1. Return Eligibility

• Products must be returned in their original condition, unused, unwashed, and free from damage.

• Returns must be initiated within 30 days from the date of receipt. Requests made after this period will not be accepted.

2. Initiating a Return

• To initiate a return, contact our customer service team with your order number, product details, and a brief description of the issue.

• Please attach clear photos of the product, especially if it's damaged or differs from what was ordered.

3. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item).

• Ensure that the returned merchandise is securely packed. Soberdelic LLC isn't liable for any damage that occurs during the return shipment.

4. Processing Refunds

• Once the return is received and inspected, we'll send an email to notify you of the approval or rejection of your refund.

• If approved, the refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.

5. Exchanges

• Exchanges are available for defective or damaged items. If you wish to exchange a product, please specify this when contacting our customer service.

• The replacement item will be sent out as soon as the original item is received and inspected.

6. Non-Returnable Items

Due to the nature of certain products, some items are non-returnable. This includes:

• Personalized or customized products

• Sale items (only regular priced items may be refunded)

• Perishable goods

7. International Returns

International returns might be subjected to additional charges due to customs duties and other associated fees. It's crucial for international customers to be aware of these potential extra charges when initiating a return.

8. Lost or Stolen Packages

Soberdelic LLC is not responsible for lost or stolen packages confirmed to be delivered to the address provided for an order. It's advised to ensure secure delivery conditions.

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Soberdelic LLC remains committed to ensuring a seamless shopping experience. Should there be any concerns or queries regarding our return policy or any other aspect of your shopping journey, our dedicated customer service team is always available to assist.

This return policy was last updated on [Date]. Soberdelic LLC reserves the right to amend this policy whenever deemed necessary.

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Your choice to shop with Soberdelic LLC is deeply valued. We continuously strive to optimize your shopping journey. For any questions related to our shipping policy or any other queries, please contact our dedicated customer service team.

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This shipping policy was last updated September 2023. Soberdelic LLC reserves the right to modify this policy as and when required.